Returns & Refunds
Effective Date: June 19, 2025
At Empower Life Coach, we aim to provide meaningful products and services that support your growth, healing, and clarity. Please review our refund and cancellation policies below, which apply to coaching sessions, physical goods, and digital products.
1. Coaching Services
We understand that life happens. To respect both your time and ours:
Cancellations or reschedules must be made at least 24 hours in advance of your scheduled session. You may reschedule your session at no additional charge.
No-shows or cancellations made within 24 hours of the session time may not be eligible for a refund.
Prepaid coaching packages are non-refundable but may be transferred to another date or person at our discretion.
To request a reschedule or transfer, please email empowerlifecoachca@gmail.com.
2. Physical Products (e.g., journals, candles, apparel)
We want you to love what you receive. If you're not satisfied with your item, here’s how we can help:
Returns are accepted within 14 days of delivery for unused, undamaged items in their original packaging.
Return shipping costs are the responsibility of the customer.
Once the returned item is received and inspected, a refund will be issued to your original payment method.
Please contact us at empowerlifecoachca@gmail.com before sending any returns to confirm eligibility and receive return instructions.
3. Digital Products (e.g., downloads, guides)
Due to the nature of digital products, all digital sales are final. We do not offer refunds or exchanges for downloadable content once access has been granted.
If you have issues accessing or downloading your digital purchase, please contact us and we’ll be happy to assist.
4. Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at empowerlifecoachca@gmail.com with your order number and a photo of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
5. Contact Us
We’re here to help. If you have any questions about this policy or need help with a return or cancellation, please email us at:
📧 empowerlifecoachca@gmail.com
🌐 www.empowerlifecoachca.com